{"id":21474,"date":"2022-12-27T14:23:04","date_gmt":"2022-12-27T14:23:04","guid":{"rendered":"https:\/\/www.anthonydidonato.net\/wordpress\/?p=21474"},"modified":"2022-12-27T14:23:04","modified_gmt":"2022-12-27T14:23:04","slug":"call-before-showing-codes-enhance-customer-service","status":"publish","type":"post","link":"https:\/\/www.anthonydidonato.net\/wordpress\/call-before-showing-codes-enhance-customer-service\/","title":{"rendered":"\u2018Call Before Showing\u2019 Codes Enhance Customer Service"},"content":{"rendered":"\n<p>Requiring buyer\u2019s agents to call the listing broker before a showing can provide sellers additional clarity on property access and greater peace of mind.<\/p>\n\n\n\n<p><strong>Key takeaways:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>When you take a listing, talk with the sellers about the CBS (\u201ccall before showing\u201d) codes that can be programmed into today\u2019s lockboxes.<\/strong><\/li>\n\n\n\n<li><strong>CBS codes offer several benefits, including greater security and transparency about showings.<\/strong><\/li>\n\n\n\n<li><strong>Agents who are unfamiliar with the codes or who are reluctant to use them should learn more about the codes so they can discuss the pros and cons with sellers and buyers.<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Recently, there has been a lot of talk about CBS codes in one of the markets I serve. If you aren\u2019t already aware, CBS stands for \u201ccall before showing.\u201d These codes are a setting in the most widely used lockbox brands, Sentrilock and Supra. They\u2019re easily programmed when setting up a lockbox on a listing. When the listing agent applies the setting, it requires a second code to be entered to open the lockbox, after the agent\u2019s normal code. When buyer\u2019s agents call the listing brokerage or agent to set up a showing, they\u2019re given the code.<\/p>\n\n\n\n<p>\u201cWhy use them?\u201d some agents ask. The codes were made part of lockbox functionality for a reason. Sharing more about this functionality will allow agents and their brokerage to determine if the benefits outweigh the cons.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Learn more about the power of <a href=\"https:\/\/www.sentrilock.com\/\">Sentrilock(link is external)<\/a>, the official lockbox solution for the National Association of REALTORS\u00ae.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>&#8220;I recommend making CBS codes part of the discussion you have with sellers at the time you list their property. Invariably, sellers have questions about how their house will be shown. They want to know if showings are coordinated by appointment and whether the listing agent will be present. For any number of reasons, they may be uncomfortable having a lockbox on their property (live alone, what ifs, don\u2019t live there full time to monitor, multiple occupants, pet concerns, alarm, and so on). I counter concerns by sharing the benefits of our standard lockbox, and I explain that we\u2019re notified when the box is opened.<\/p>\n\n\n\n<p>If the sellers still feel hesitation, I have the CBS code conversation, and the sellers\u2019 concerns generally vanish. That\u2019s because they know their trusted agent will be contacted before the lockbox is popped open. Some of the benefits of a CBS code include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It prevents showing agents from opening the door without a confirmed appointment and walking into the home when someone is, say, in the shower\u2014or worse.<\/li>\n\n\n\n<li>It reduces seller reluctance to have a lockbox at all.<\/li>\n\n\n\n<li>In the sale of a second home, it offers a heads-up to sellers who may be in and out of the property, with or without notice.<\/li>\n\n\n\n<li>Sellers like that it allows for dialogue between the listing and showing agent in advance, and that is the point when negotiations begin.<\/li>\n\n\n\n<li>If you send the code and any instructions by text, you\u2019re fresh in the showing agent\u2019s text history, which encourages questions to be asked on the spot during the showing.<\/li>\n\n\n\n<li>If the home is occupied or semi-vacant, valuables may be present. The extra code provides the homeowner with a greater sense of comfort knowing \u201canyone with a key\u201d cannot pop open a box without requesting to do so. The standard alert is often delayed, either because the agent doesn\u2019t see the alert right away or because the notice, sent by email, doesn\u2019t arrive until hours later, or even the next day.<\/li>\n\n\n\n<li>If there\u2019s a vacation or off-market hold requested by the seller, you can still leave the key in the lockbox. Just apply the CBS code.<\/li>\n\n\n\n<li>During the inspection period, you can monitor inspection access by the buyers, their agent and the inspector in states where inspectors have their own lockbox keys. After inspection, the CBS code can be changed so that the listing agent is aware if the buyers want to go back in.<\/li>\n\n\n\n<li>CBS codes can be changed frequently if too many people who aren\u2019t making an offer have the code.<\/li>\n<\/ul>\n\n\n\n<p>Agents who are reluctant to use this feature may simply be unfamiliar with it. Or they may have a concern that other agents won\u2019t show the property if they need to acquire and enter a second code. I don&#8217;t believe that&#8217;s an issue because buyers have wide access to property listing information, through both their agent and property portals, and buyer\u2019s agents are motivated to show clients properties that fit their criteria and price range.<\/p>\n\n\n\n<p>A successful agent introduced me to the CBS code feature during an interview with a seller, and I observed how the seller\u2019s concerns were resolved. I work with senior clients, and I believe this feature offers them greater protection while allowing me, as the listing agent, to closely monitor who is showing the property and when. That\u2019s one of the reasons clients hire me! I\u2019d love to hear from other agents willing to share their experiences.<\/p>\n\n\n\n<p>\u00a9National Association of REALTORS\u00ae<br \/>Reprinted with permission<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Requiring buyer\u2019s agents to call the listing broker before a showing can provide sellers additional clarity on property access and greater peace of mind. Key takeaways: Recently, there has been a lot of talk about CBS codes in one of the markets I serve. If you aren\u2019t already aware, CBS stands for \u201ccall before showing.\u201d &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/call-before-showing-codes-enhance-customer-service\/\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,8],"tags":[5,32,4,9],"class_list":["post-21474","post","type-post","status-publish","format-standard","hentry","category-news","category-real-estate-tips","tag-anthony-didonato","tag-news","tag-real-estate","tag-tips","item-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2018Call Before Showing\u2019 Codes Enhance Customer Service - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/call-before-showing-codes-enhance-customer-service\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/call-before-showing-codes-enhance-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/call-before-showing-codes-enhance-customer-service\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"headline\":\"\u2018Call Before Showing\u2019 Codes Enhance Customer Service\",\"datePublished\":\"2022-12-27T14:23:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/call-before-showing-codes-enhance-customer-service\\\/\"},\"wordCount\":860,\"publisher\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"keywords\":[\"Anthony DiDonato\",\"News\",\"Real Estate\",\"tips\"],\"articleSection\":[\"News\",\"Real Estate Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/call-before-showing-codes-enhance-customer-service\\\/\",\"url\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/call-before-showing-codes-enhance-customer-service\\\/\",\"name\":\"\u2018Call Before Showing\u2019 Codes Enhance Customer Service - 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. 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