{"id":2138,"date":"2012-02-06T12:52:12","date_gmt":"2012-02-06T12:52:12","guid":{"rendered":"http:\/\/www.anthonydidonato.net\/wordpress\/?p=2138"},"modified":"2012-02-06T12:52:18","modified_gmt":"2012-02-06T12:52:18","slug":"what-customer-service-means-today","status":"publish","type":"post","link":"https:\/\/www.anthonydidonato.net\/wordpress\/what-customer-service-means-today\/","title":{"rendered":"What Customer Service Means Today"},"content":{"rendered":"<h2>What Customer Service Means Today.<\/h2>\n<div id=\"attachment_2140\" style=\"width: 276px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/www.anthonydidonato.net\/wordpress\/wp-content\/uploads\/2012\/02\/customerservice.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2140\" class=\"size-full wp-image-2140\" title=\"What Customer Service Means Today\" src=\"http:\/\/www.anthonydidonato.net\/wordpress\/wp-content\/uploads\/2012\/02\/customerservice.jpg\" alt=\"What Customer Service Means Today\" width=\"276\" height=\"183\" \/><\/a><p id=\"caption-attachment-2140\" class=\"wp-caption-text\">What Customer Service Means Today<\/p><\/div>\n<p>There was a time when providing great service in real estate meant getting an understanding of the lifestyles of clients and teaching them what they didn\u2019t already know. Simply providing them with information on homes for sale, pricing, current mortgage rates and data relevant to the transaction gave practitioners a strong leg-up as consumer access to such information was limited.<\/p>\n<p>\u201cToday, that doesn\u2019t happen anymore,\u201d says Austin Allison, CEO of DotLoop, which provides solutions that facilitate paperless real estate transactions. \u201cThey call up the agent and say, \u2018Hey, I found these 15 homes. Can you show them to me?\u2019\u201d<\/p>\n<p>Consumers \u2014 especially those under 40 \u2014 want to find that information on their own, Allison says. When they do contact a real estate professional, they\u2019ve often done quite a bit of research on the Web. Because they\u2019re starting from a higher baseline of knowledge, what they want most from their agent today isn\u2019t market intelligence or listing info, but rather someone to manage their transaction seamlessly.<\/p>\n<p>He points to Apple and Amazon as models to which real estate practitioners can aspire. At Apple\u2019s retail stores, customers aren\u2019t being bombarded with hard sells and extraneous information about things they don\u2019t want. Instead, if they have questions about a particular product, they ask one of the knowledgeable people who work there and get a detailed, informed answer. If not, they pick up the item they came in knowing they wanted and purchase it.<\/p>\n<p>Similarly, visitors can go to Amazon.com knowing they can either get plenty of information and reviews on a particular product if they want it, or they can just buy it very quickly via the site\u2019s one-click checkout.<\/p>\n<p>\u201cThe lower end of Generation X and Generation Y like it like this,\u201d explains Allison, and adds that these consumers make up the majority of first-time home buyers now. \u201cA good experience is the real estate agent getting out of [their] way.\u201d<\/p>\n<p>A great way to determine whether or not you\u2019re providing an excellent customer service experience is to calculate the ratio of leads generated to leads converted, he says. The higher that number is, the better. And of course, the number of transactions you\u2019re closing and how satisfied buyers and sellers are at the end of the process are critical too.<\/p>\n<p>Real estate professionals who make the adjustment to the Apple\/Amazon model of service stand to benefit as housing recovers and new consumers enter the market over the next few years. But Allison is concerned that too many practitioners are locked into the old way of doing things.<\/p>\n<p>\u201cA lot of the industry is in denial,\u201d he says. \u201cIs the real estate agent going away? Highly unlikely. But their role is going to evolve. The real estate agents who refuse to acknowledge that and make changes are going to pay for it.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What Customer Service Means Today. There was a time when providing great service in real estate meant getting an understanding of the lifestyles of clients and teaching them what they didn\u2019t already know. Simply providing them with information on homes for sale, pricing, current mortgage rates and data relevant to the transaction gave practitioners a &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/what-customer-service-means-today\/\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,8],"tags":[5,32,4,9],"class_list":["post-2138","post","type-post","status-publish","format-standard","hentry","category-news","category-real-estate-tips","tag-anthony-didonato","tag-news","tag-real-estate","tag-tips","item-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Customer Service Means Today - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania<\/title>\n<meta name=\"description\" content=\"What Customer Service Means Today. Great customer service in real estate meant getting an understanding of the lifestyles of customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/what-customer-service-means-today\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"headline\":\"What Customer Service Means Today\",\"datePublished\":\"2012-02-06T12:52:12+00:00\",\"dateModified\":\"2012-02-06T12:52:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/\"},\"wordCount\":503,\"publisher\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"image\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/wp-content\\\/uploads\\\/2012\\\/02\\\/customerservice.jpg\",\"keywords\":[\"Anthony DiDonato\",\"News\",\"Real Estate\",\"tips\"],\"articleSection\":[\"News\",\"Real Estate Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/\",\"url\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/\",\"name\":\"What Customer Service Means Today - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/what-customer-service-means-today\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/wp-content\\\/uploads\\\/2012\\\/02\\\/customerservice.jpg\",\"datePublished\":\"2012-02-06T12:52:12+00:00\",\"dateModified\":\"2012-02-06T12:52:18+00:00\",\"description\":\"What Customer Service Means Today. 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. He is known for finding that \u201cperfect\u201d property in Philadelphia, Delaware County, Chester County, Montgomery County and surrounding areas in Pennsylvania for his buyers and helping his sellers prepare their properties so they sell quickly and efficiently. When it comes time to negotiate the terms of a contract, Anthony DiDonato has the knowledge, experience, and professionalism applied to meeting \u2013 or exceeding \u2013 his clients\u2019 expectations. His service to his clients is second to none. His honesty and integrity have been his claim to fame. For Superior Real Estate Representation in the Delaware Valley, Philadelphia, Delaware County, Chester County, Montgomery County and surrounding areas in Pennsylvania\u2026 call Anthony DiDonato.\",\"sameAs\":[\"http:\\\/\\\/www.anthonydidonato.net\"],\"url\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What Customer Service Means Today - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania","description":"What Customer Service Means Today. 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. 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