{"id":19219,"date":"2021-08-03T12:31:13","date_gmt":"2021-08-03T12:31:13","guid":{"rendered":"http:\/\/www.anthonydidonato.net\/wordpress\/?p=19219"},"modified":"2021-08-03T12:31:13","modified_gmt":"2021-08-03T12:31:13","slug":"non-bank-lenders-gain-popularity","status":"publish","type":"post","link":"https:\/\/www.anthonydidonato.net\/wordpress\/non-bank-lenders-gain-popularity\/","title":{"rendered":"Non-Bank Lenders Gain Popularity"},"content":{"rendered":"

Non-Bank Lenders Gain Popularity<\/h1>\n

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Consumers rated mortgage servicers\u2019 customer service higher during the pandemic. Much of that satisfaction, however, is driven by non-bank servicers, which offer more digital solutions for consumers. Traditional banks are starting to lose their edge over non-bank lenders, according to the J.D. Power Mortgage Servicer Satisfaction Study.<\/p>\n

Bank-affiliated services have historically outperformed non-banks by a large margin in customer satisfaction. But that gap is quickly shrinking.<\/p>\n

Quicken Loans, which will fully rebrand as Rocket Mortgage this weekend, is the highest-ranked mortgage servicer for satisfaction, followed by Guild Mortgage and Huntington National Bank, according to J.D. Power\u2019s 2021 survey of more than 8,500 consumers. The survey measures customer satisfaction with mortgage servicers based on customer interaction, communications, billing and payment, escrow account administration, and new customer orientation.<\/p>\n

Overall, \u201cmortgage servicer satisfaction was buoyed by the industry\u2019s response to the pandemic, with some of the biggest gains in customer satisfaction being driven by at-risk and moderate-risk customers who participated in forbearance programs,\u201d said Jim Houston, director of consumer lending intelligence at J.D. Power. \u201cHowever, as we look at post-pandemic customer behaviors and responses of low-risk customers, we see that lift in satisfaction may be short-lived. In fact, despite the attention on relief programs, nearly one-fifth of current mortgage customers have had no interaction with their servicer during the past year. Mortgage servicers will really need to up their customer engagement games as the marketplace stabilizes.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Source:<\/div>\n
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\u201cU.S. Primary Mortgage Servicer Satisfaction Study<\/a>,\u201d J.D. Power (2021)<\/div>\n
\u00a9National Association of REALTORS\u00ae
\nReprinted with permission<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Non-Bank Lenders Gain Popularity   Consumers rated mortgage servicers\u2019 customer service higher during the pandemic. Much of that satisfaction, however, is driven by non-bank servicers, which offer more digital solutions for consumers. Traditional banks are starting to lose their edge over non-bank lenders, according to the J.D. Power Mortgage Servicer Satisfaction Study. Bank-affiliated services have … <\/p>\n

Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,8],"tags":[5,32,4,9],"class_list":["post-19219","post","type-post","status-publish","format-standard","hentry","category-news","category-real-estate-tips","tag-anthony-didonato","tag-news","tag-real-estate","tag-tips","item-wrap"],"yoast_head":"\nNon-Bank Lenders Gain Popularity - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.anthonydidonato.net\/wordpress\/non-bank-lenders-gain-popularity\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/non-bank-lenders-gain-popularity\\\/#article\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/non-bank-lenders-gain-popularity\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"headline\":\"Non-Bank Lenders Gain Popularity\",\"datePublished\":\"2021-08-03T12:31:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/non-bank-lenders-gain-popularity\\\/\"},\"wordCount\":263,\"publisher\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"keywords\":[\"Anthony DiDonato\",\"News\",\"Real Estate\",\"tips\"],\"articleSection\":[\"News\",\"Real Estate Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/non-bank-lenders-gain-popularity\\\/\",\"url\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/non-bank-lenders-gain-popularity\\\/\",\"name\":\"Non-Bank Lenders Gain Popularity - 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