{"id":12958,"date":"2018-02-13T14:08:19","date_gmt":"2018-02-13T14:08:19","guid":{"rendered":"http:\/\/www.anthonydidonato.net\/wordpress\/?p=12958"},"modified":"2018-02-13T14:08:20","modified_gmt":"2018-02-13T14:08:20","slug":"3-ways-improve-customer-connections","status":"publish","type":"post","link":"https:\/\/www.anthonydidonato.net\/wordpress\/3-ways-improve-customer-connections\/","title":{"rendered":"3 Ways to Improve Customer Connections"},"content":{"rendered":"<h1>3 Ways to Improve Customer Connections<\/h1>\n<div id=\"attachment_12959\" style=\"width: 512px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/www.anthonydidonato.net\/wordpress\/2018\/02\/13\/3-ways-improve-customer-connections\/attachment\/02132018\/\" rel=\"attachment wp-att-12959\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12959\" class=\"size-full wp-image-12959\" src=\"http:\/\/www.anthonydidonato.net\/wordpress\/wp-content\/uploads\/2018\/02\/02132018.png\" alt=\"3 Ways to Improve Customer Connections\" width=\"512\" height=\"512\" \/><\/a><p id=\"caption-attachment-12959\" class=\"wp-caption-text\">3 Ways to Improve Customer Connections<\/p><\/div>\n<p>How do you <a href=\"http:\/\/realtormag.realtor.org\/sales-and-marketing\/relationship-management\/article\/2017\/06\/8-ways-make-yourself-more-likable-agent\">create more lasting connections with customers<\/a>? It may come down to becoming a better acquaintance with your client, working harder to anticipate their needs, and showing more empathy. RISMedia recently wrote about enhancing customer interactions, including:<\/p>\n<ol>\n<li><strong>Get to know your customer better.<\/strong> Track all interactions a client has with your brand:\u00a0What emails did the customer open? What videos did they watch? What questions did they ask via social media? What purchases have they made? Not only will such information help you <a href=\"http:\/\/realtormag.realtor.org\/sales-and-marketing\/relationship-management\/article\/2015\/03\/know-who-your-best-clients-are\">tailor your marketing to address their needs<\/a>, but it also will increase customer satisfaction by showing you truly understand them, the RISMedia article notes. You can also use this information to develop predictive analytics about what similar customers will do.<\/li>\n<li><strong>Anticipate their needs.<\/strong> Be proactive when it comes to customers\u2019 needs by reaching out to them first. \u201cAnticipatory customer service\u201d is when companies predict customer needs and proactively address them, writes Micah Solomon, author of <em>High-Tech, High-Touch Customer Service<\/em>. Companies can fix a problem before it amplifies. Be cognizant of the main obstacles your client faces and address potential issues promptly.<\/li>\n<li><strong>Empathize.<\/strong> Customers will never forget how you made them feel. Focus on <a href=\"http:\/\/realtormag.realtor.org\/sales-and-marketing\/feature\/article\/2004\/08\/get-root-buyers-objections\">what\u2019s driving your clients\u2019 emotions<\/a> at each stage of the transaction, and walk a mile in their shoes. Listen to customers\u2019 complaints so they feel heard, and then propose a practical solution or find a compromise.<\/li>\n<\/ol>\n<p><em>Source: \u201c<a href=\"http:\/\/rismedia.com\/2018\/02\/10\/rewire-digital-customer-experience-6-ways-connect\/\" target=\"_blank\" rel=\"noopener\">Rewire the Digital Customer Experience: 6 Ways to Connec<\/a>t,\u201d RISMedia<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>3 Ways to Improve Customer Connections How do you create more lasting connections with customers? It may come down to becoming a better acquaintance with your client, working harder to anticipate their needs, and showing more empathy. RISMedia recently wrote about enhancing customer interactions, including: Get to know your customer better. Track all interactions a &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/3-ways-improve-customer-connections\/\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,8],"tags":[5,32,4,9],"class_list":["post-12958","post","type-post","status-publish","format-standard","hentry","category-news","category-real-estate-tips","tag-anthony-didonato","tag-news","tag-real-estate","tag-tips","item-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Ways to Improve Customer Connections - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/3-ways-improve-customer-connections\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/3-ways-improve-customer-connections\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/3-ways-improve-customer-connections\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"headline\":\"3 Ways to Improve Customer Connections\",\"datePublished\":\"2018-02-13T14:08:19+00:00\",\"dateModified\":\"2018-02-13T14:08:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/3-ways-improve-customer-connections\\\/\"},\"wordCount\":267,\"publisher\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"image\":{\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/3-ways-improve-customer-connections\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/02132018.png\",\"keywords\":[\"Anthony DiDonato\",\"News\",\"Real Estate\",\"tips\"],\"articleSection\":[\"News\",\"Real Estate Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/3-ways-improve-customer-connections\\\/\",\"url\":\"https:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/3-ways-improve-customer-connections\\\/\",\"name\":\"3 Ways to Improve Customer Connections - 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. He is known for finding that \u201cperfect\u201d property in Philadelphia, Delaware County, Chester County, Montgomery County and surrounding areas in Pennsylvania for his buyers and helping his sellers prepare their properties so they sell quickly and efficiently. When it comes time to negotiate the terms of a contract, Anthony DiDonato has the knowledge, experience, and professionalism applied to meeting \u2013 or exceeding \u2013 his clients\u2019 expectations. His service to his clients is second to none. His honesty and integrity have been his claim to fame. 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. 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