{"id":10060,"date":"2016-08-24T15:50:53","date_gmt":"2016-08-24T15:50:53","guid":{"rendered":"http:\/\/www.anthonydidonato.net\/wordpress\/?p=10060"},"modified":"2016-08-24T15:51:03","modified_gmt":"2016-08-24T15:51:03","slug":"clients-expect-social-media-responses-within-1-hour","status":"publish","type":"post","link":"https:\/\/www.anthonydidonato.net\/wordpress\/clients-expect-social-media-responses-within-1-hour\/","title":{"rendered":"Clients Expect Social Media Responses Within 1 Hour"},"content":{"rendered":"<h2>Clients Expect Social Media Responses Within 1 Hour<\/h2>\n<p>&nbsp;<\/p>\n<div id=\"attachment_10061\" style=\"width: 400px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/www.anthonydidonato.net\/wordpress\/2016\/08\/24\/clients-expect-social-media-responses-within-1-hour\/social-listening\/\" rel=\"attachment wp-att-10061\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10061\" class=\"size-full wp-image-10061\" src=\"http:\/\/www.anthonydidonato.net\/wordpress\/wp-content\/uploads\/2016\/08\/social-listening.jpg\" alt=\"Clients Expect Social Media Responses Within 1 Hour\" width=\"400\" height=\"280\" srcset=\"https:\/\/www.anthonydidonato.net\/wordpress\/wp-content\/uploads\/2016\/08\/social-listening.jpg 400w, https:\/\/www.anthonydidonato.net\/wordpress\/wp-content\/uploads\/2016\/08\/social-listening-300x210.jpg 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><p id=\"caption-attachment-10061\" class=\"wp-caption-text\">Clients Expect Social Media Responses Within 1 Hour<\/p><\/div>\n<p>&nbsp;<\/p>\n<p>If customers contact you via your social media channels, they expect to get a response immediately. In fact, 53 percent of customers who tweet a brand expect a response within an hour. If their tweet references a problem, 72 percent then say they expect a response within an hour, according to a study by Millward Brown Digital, a market research firm.<\/p>\n<p>However, for most brands, the average response time on Twitter is at least more than four hours. Some companies fail to respond at all.<\/p>\n<p>Customers who fail to get a prompt response get mad and say they feel ignored. As such, 60 percent say if it\u2019s a problem they were communicating about in the first place that doesn\u2019t get a quick response, they\u2019ll share their displeasure.<\/p>\n<p>\u201cBefore long, brands can have a PR disaster on their hands,\u201d according to a Forbes.com article detailing the study. \u201cMost brands have seen \u2013 or even experienced \u2013 the potential harm of being late on social media.\u201d When that happens, what should you do to resolve negative comments on social media?<\/p>\n<p><em>Source: \u201cHow Timely Social Media Can Keep Your Customers Happy,\u201d Forbes.com (Aug. 22, 2016)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients Expect Social Media Responses Within 1 Hour &nbsp; &nbsp; If customers contact you via your social media channels, they expect to get a response immediately. In fact, 53 percent of customers who tweet a brand expect a response within an hour. If their tweet references a problem, 72 percent then say they expect a &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"https:\/\/www.anthonydidonato.net\/wordpress\/clients-expect-social-media-responses-within-1-hour\/\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,8],"tags":[5,32,4,9],"class_list":["post-10060","post","type-post","status-publish","format-standard","hentry","category-news","category-real-estate-tips","tag-anthony-didonato","tag-news","tag-real-estate","tag-tips","item-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Clients Expect Social Media Responses Within 1 Hour - Real Estate Agent and Sales in PA - Anthony DiDonato Broomall, Media, Delaware County and surrounding areas in Pennsylvania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.anthonydidonato.net\/wordpress\/clients-expect-social-media-responses-within-1-hour\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/clients-expect-social-media-responses-within-1-hour\\\/#article\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/clients-expect-social-media-responses-within-1-hour\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"headline\":\"Clients Expect Social Media Responses Within 1 Hour\",\"datePublished\":\"2016-08-24T15:50:53+00:00\",\"dateModified\":\"2016-08-24T15:51:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/clients-expect-social-media-responses-within-1-hour\\\/\"},\"wordCount\":220,\"publisher\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/#\\\/schema\\\/person\\\/964792b6994e8cc4cbddc36ad4824908\"},\"image\":{\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/clients-expect-social-media-responses-within-1-hour\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/wp-content\\\/uploads\\\/2016\\\/08\\\/social-listening.jpg\",\"keywords\":[\"Anthony DiDonato\",\"News\",\"Real Estate\",\"tips\"],\"articleSection\":[\"News\",\"Real Estate Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/clients-expect-social-media-responses-within-1-hour\\\/\",\"url\":\"http:\\\/\\\/www.anthonydidonato.net\\\/wordpress\\\/clients-expect-social-media-responses-within-1-hour\\\/\",\"name\":\"Clients Expect Social Media Responses Within 1 Hour - 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. He is known for finding that \u201cperfect\u201d property in Philadelphia, Delaware County, Chester County, Montgomery County and surrounding areas in Pennsylvania for his buyers and helping his sellers prepare their properties so they sell quickly and efficiently. When it comes time to negotiate the terms of a contract, Anthony DiDonato has the knowledge, experience, and professionalism applied to meeting \u2013 or exceeding \u2013 his clients\u2019 expectations. His service to his clients is second to none. His honesty and integrity have been his claim to fame. 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Skilled, smart and enthusiastic about his work and his life, Anthony DiDonato has the appealing combination of business sense and people skills gives him an edge in an industry that demands both. Educated at Drexel University with a dual major in accounting and finance and minors in management and psychology Anthony DiDonato offers over 25 years of experience in the real estate industry. He has been a real estate investor since 1985 and a member of H.A.P.C.O. (Landlord Association). He became a licensed Realtor in 1992 and a member of the Local, Pennsylvania and National Associations of Realtors. Anthony DiDonato is also a member of the Computerized Multiple Listings, (MLS) and Internet Marketing Programs. In 1997 Anthony DiDonato became Century 21 All-Elite, Inc. Corporate Secretary. Anthony DiDonato believes in taking his profession to the highest level of quality service. 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