Oct 05

Lost in Translation? Real Estate Pros Need a Better Plan

Buying or selling a home is complicated enough without adding a language barrier to the mix. For clients who have Limited English Proficiency (LEP), a confusing translation or misunderstood contract can turn an exciting real estate transaction into a serious problem.

For REALTORS®, the solution isn’t simply speaking louder, repeating yourself—or relying on an app to translate everything.

Clear communication matters.

The National Association of REALTORS® recommends taking deliberate steps to help clients understand what they are signing and what is happening throughout the transaction. That can start with using a qualified translator or interpreter rather than depending entirely on automated translation tools, particularly when important legal documents are involved.

Why the caution? Real estate contracts are filled with details where one incorrectly translated word can potentially change the meaning of an obligation. REALTORS® should also be careful about personally acting as an interpreter when doing so could create confusion about their role or expose them to liability.

Put the Translation Process in Writing

A written interpreter or translator agreement can help establish who is providing translation services, what their relationship is to the client and whether they will assist throughout the entire transaction or only during certain stages.

And don’t overlook existing resources. Some government agencies, lenders and REALTOR® organizations provide translated materials that can help clients better understand important parts of the transaction.

The goal isn’t to replace the official documents. It’s to make sure clients have a meaningful opportunity to understand them.

The 2026 Takeaway

NAR’s 2026 Code of Ethics continues to emphasize clear, understandable written agreements and reasonable efforts to explain the nature and specific terms of contractual relationships before clients agree to them.

For real estate professionals, that means communication shouldn’t be treated as an afterthought. When clients understand what they’re signing, everyone is better protected—and the transaction has a much better chance of going smoothly.

In real estate, getting the details right matters. Sometimes, that starts by making sure nothing gets lost in translation.

Source: REALTOR® Magazine
“Relieve Confusion for Clients Who Don’t Speak English”
National Association of REALTORS®

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